No emails to my Inbox

[AndyGee]

Hi, I've been receiving a lot of spam for a long time now and surprise surprise I got hacked the other day - I sent details to phishing@talktalk.net  and since then I have not had any emails into my Inbox. However I noticed that a Junk file has been set up and this contains recent emails - I have been on a live chat with talktalk and I was told that I would be assigned a Case Manager who would be in touch with me in 3 woring days - it has been over a week and no-one has been in touch. I have tried to open many live chats over the last 3 days and always get the same message that 'All agents are busy....blah blah' - Has any one else experienced this?     

[Billx]

I just noticed your reply.

Thanks very much for your 3 answers.

Bill

[Ady-TalkTalk]

When you changed the password was it for a new and previously unused one for the mailbox? If it was then you should be safe for now.

Ady

[AndyGee]

Hi Billx

Thanks for your reply an in response to your questions

1. do any of your scam emails come with the 'friendly name' of the sender at the 'From:' field, but without being followed by the email address of the sender, between '<' and '>'? 

No they are usually headed talkTalk; Ta1kTalk; Email security; or similarly mispelt (but close) names of companies and the company name does not appear in the email address. 

2. were any of the incoming email addresses a talktalk address? (e.g. *.talktalk.co.uk, *.tiscali.co.uk, talktalk.net, etc)

Yes lots usually and talktalk.net

3. when was the 'Email  Security' page removed?

I accessed it about 4 days ago and then when I went to go on it to answer your first response it wasn't there.

Cheers AndyGee

[Billx]

Hi, @AndyGee 

Thanks for the reply.

Do you mean this page, which is at, "https://service.talktalk.co.uk/myaccount/help/select?journey=Email" and then click 'Email Security'?

Email

Yes, I just tested this page, but none of the links on it work, including the 'Email Security' link.

I had never been to this page, and since 'Email  Security' is not available, I can still not get to it.

But recently I have been going to a different help page:

https://community.talktalk.co.uk/t5/Articles/Phishing-emails-amp-everything-you-need-to-know/ta-p/30...

and clicking the link,  recent examples of phishing emails we've stopped 

I have also opened a new thread, related to these examples,

at https://community.talktalk.co.uk/t5/Email/Reporting-Spam-amp-Phishing-emails/m-p/3090394#M184422

In the meantime,

1. do any of your scam emails come with the 'friendly name' of the sender at the 'From:' field, but without being followed by the email address of the sender, between '<' and '>'?

2. were any of the incoming email addresses a talktalk address? (e.g. *.talktalk.co.uk, *.tiscali.co.uk, talktalk.net, etc)

3. when was the 'Email  Security' page removed?

Bill

[AndyGee]

Hey Billx, I'm getting loads of phishing emails on a daily basis so giving the addresses would take forever. Suffice to say that I spend a good 10minutes a day blocking the addresses, including cc and reply to addresses (often from @talktalk.net) in each mail - I am now sending everything I get to phishing@talktalk.co.uk as individual files so hopefully they will get on top of it in time. 

I did find a good examples page of the latest phishing scams on the Talktalk My Account Website by going to Help and Support, Mail, Security and then Phishing - however when I looked just now that page has been archived so I left some feedback and hopefully that page will return.

Sorry I couldn't be more helpful.

AndyGee    

[Billx]

Are you going to tell the rest of us what form that email took?

Particularly, what was the TalkTalk 'From:' email address that that email had?

It would very helpful.

Thanks

Bill

[AndyGee]

Hi Ady, Thanks for your reply - to answer your questions 

1. I did not put in place a mail filter to send my messages to another email address, when I looked in 'AUTO FORWARD' it was blank so I assumed that I was safe. I am finding that my inbox messages are appearing in a 'JUNK' file and I have assumed it was talktalk who were doing that - however since your message I am not sure that I am getting all emails.      

2. I did change my password initially around 5 minutes after I had realised that I had been scammed i.e. 5 minutes after I put my password into a phishing email reply (I was expecting an email from talktalk about my bill so it seemed normal until I found that the website I was diverted to once I had entered my password was a @WEEBLY address and it was then I immediately changed my password). 

So my questions are: Do you think my email account is secure and what do I do next if you don't?

Thanks

AndyGee   

[Ady-TalkTalk]

Hi AndyGee, there was a mail filter on your mailbox forwarding your mail away to another email address did you put that in place? Have you reset the mailbox password? 

Ady