No internet/flashing amber light

[Pte1983]

My internet has been off since Friday was fine on Thursday. Ive tried everything from trouble shooting to the Route this app and nothing. Ive run test and its saying everything is working but i have no connection in my home.

[Pte1983]

It was Friday about 11am was working fine on the Thursday evening.

[mandisa1-TT]

Can you please confirm when you first noticed this issue.

[mandisa1-TT]

Thank you, can you please send it to me privately

[Pte1983]

.

[mandisa1-TT]

Indeed we have covered it all. Do you have a mobile number you can provide us so we can contact you if needed?

[Pte1983]

Send a engineer please as i think we have covered it all.

[mandisa1-TT]

Based on the checks we've completed, it appears that the issue may be within your home setup. Here’s a summary of what we’ve done:

• Run a line test today and no faults were detected
• Our systems have checked line data for the past 7 days and no issues were found
• You've confirmed your Broadband/Telephone equipment is connected to the main telephone socket and appears to be in good condition
• Ensured your router is current and up-to-date (if the issue impacts Broadband).

To assist further, we can provide additional guidance on checking your home setup.

Alternatively, if you'd prefer, we can arrange for an engineer to visit and ensure your setup is optimized for the best possible service. There is a fee of £75 for the engineer visit, but this will be waived if the engineer identifies a fault with Openreach or a fault with the router where a replacement is required (this does not include set up).

What would you like to do?

[Pte1983]

Ok thank you.

[mandisa1-TT]

A line test is currently underway. This checks the equipment used to provide the broadband service to your home - including the exchange, cabinet and line equipment.

This can take up to 5 minutes to complete. I'll let you know if this test finds a fault, otherwise I'll continue with further checks.

[mandisa1-TT]

Thank you, I am about to run a test that will look at the condition of your line. This test will identify any faults in the cables and associated equipment, between your home and the exchange, that could effect your service.

The result will allow us to determine if an engineer is required, or whether additional checks need to be completed with you.

[Pte1983]

I dont have a phone but reconnected the router.

[mandisa1-TT]

Were you able to reconnect your phone and router to the master socket?

[mandisa1-TT]

Thank you, We'll now need you to reconnect your phone and router to your master socket.
 

[Pte1983]

Have done that now.

[mandisa1-TT]

Please reattach your faceplate back onto the master socket.

[mandisa1-TT]

Thank you, An automated check is in progress to check if the router is able to connect to the Openreach street cabinet. This can take up to 3 minutes to complete. I'll let you know once it's finished.

[Pte1983]

Ok will keep a eye on it.

[mandisa1-TT]

Thank you, As a change has been made the router will need to reconnect - this can take up to 6 minutes. If it connects sooner, then we'll be able to progress once we see it connect.

[Pte1983]

Ok just doing it now. Right its connected.

[mandisa1-TT]

Please Connect your router to the microfilter. If you have a landline telephone you need to use connect this to the filter too, then connect the filter to the test socket on the wall.