No internet/flashing amber light

[Pte1983]

My internet has been off since Friday was fine on Thursday. Ive tried everything from trouble shooting to the Route this app and nothing. Ive run test and its saying everything is working but i have no connection in my home.

[mandisa1-TT]

As a change has been made the router will need to reconnect - this can take up to 6 minutes. If it connects sooner, then we'll be able to progress once we see it connect.

[Pte1983]

Yes its switched on.

[mandisa1-TT]

Thank you and just to confirm is the power light on?

[Pte1983]

It flashes then sometimes it slows like its going to connect then speeds up again. But still Amber flashing.

[mandisa1-TT]

Thank you, We'll just wait for the router to power up. This can take a little while.

[Pte1983]

Yes still flashing amber no change?

[mandisa1-TT]

Were you able to reboot your Router?

[mandisa1-TT]

Please restart your router by either pressing the power button on the side or switching it off at the wall socket. Wait 10 seconds to ensure it fully powers down, then turn it back on.

A temporary issue may have occurred, which is stopping the router from connecting. Rebooting it will ensure it makes an attempt to connect again.

[mandisa1-TT]

A line test has not identified an issue outside your premises. As you've not made any changes before this issue started, the next step is to look at the router.

I'll guide you through the router checks - ensuring it's up to date and addressing any potential temporary issues that could have caused the disconnection from the Internet.

If these steps don't resolve the issue, then I'll look at other potential causes.

[Pte1983]

No nothing? It was working fine on Thursday i went to my daughters when i came home Friday it was flashing orange/amber and ive not had internet since?

[siphosethu-TT]

Have there been any recent changes in your home that could have impacted your service?

For example - new or replacement equipment, building work on the premises or damage to any wiring in or around the home?

[Pte1983]

All i have is the router connected to a openreach phone line socket if that makes sense. Which has a internet slot and phone slot i do not use the phone slot so its only connected to the internet one.

[siphosethu-TT]

Are you currently using an Openreach Modem in your setup?

This is a  white device with several lights, which may be connected to your master socket. Typically, it will have an Openreach sticker on it.

[Pte1983]

It is switched on yes. But Amber light just flashing.

[siphosethu-TT]

You are most welcome, you should be able to see the power light on the front of the router.

If this light is on, your router is receiving power.

Just to verify, is the router currently powered on?

[Pte1983]

Ok thank you.

[siphosethu-TT]

A line test is currently underway. This checks the equipment used to provide the broadband service to your home - including the exchange, cabinet and line equipment.

This can take up to 5 minutes to complete. I'll let you know if this test finds a fault, otherwise I'll continue with further checks.

[siphosethu-TT]

I am about to run a test that will look at the condition of your line. This test will identify any faults in the cables and associated equipment, between your home and the exchange, that could effect your service.

The result will allow us to determine if an engineer is required, or whether additional checks need to be completed with you.

[Pte1983]

None of the above.

[siphosethu-TT]

Hi there @Pte1983, thank you for starting a new thread. Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example, a care alarm, lifeline, health pendant or fall detector.