No internet/flashing amber light

[Pte1983]

My internet has been off since Friday was fine on Thursday. Ive tried everything from trouble shooting to the Route this app and nothing. Ive run test and its saying everything is working but i have no connection in my home.

[Pte1983]

I have done that.

[mandisa1-TT]

Remove anything connected to the phone socket

Remove the front cover by pressing the clips on the either side of the cover and gently pull the plate towards you

With the front cover open, the Test socket can be seen at the "centre top" of the back plate

[mandisa1-TT]

I'll now need you to please remove the faceplate from your master socket.

[Pte1983]

On the master its completely sealed.

[mandisa1-TT]

Will advise you shortly on when to connect it.
 

Does the faceplate have screws on the front?

[Pte1983]

Do i connect it to the master socket?

[mandisa1-TT]

Thank you.

[Pte1983]

Let me have alook

[mandisa1-TT]

Thank you, We need to confirm the master socket isn't faulty. Do you have a microfilter that you could use?

These would be supplied with the router so may be in the box if you still have it.

[Pte1983]

Theres just 2 wires in the back one for power which is switched on and the other is connected to the openreach box with in my house nothing else connected. So a grey wire from my broadband slot in the back of my router to the broadband conneter in my wall.

[mandisa1-TT]

Please ensure the TalkTalk router is securely connected to the data (computer) port of the master telephone socket, with no microfilters in use.

Checked and Setup was already correct?
Corrected setup?

[Pte1983]

Yes its all set up the way the engineer left it when i had it installed almost a year ago.

[mandisa1-TT]

I can see your equipment setup was confirmed correct recently.

Do you want to recheck this?

[Pte1983]

No looks absolutely fine?

[mandisa1-TT]

Thank you, Does any of the equipment appear to be damaged?

[Pte1983]

NTE 5C MK4

[mandisa1-TT]

I need to find out what type of master, or main, telephone socket you have so I can give the correct troubleshooting advice.

The master socket will be a white box on a wall, and is where the telephone line connects into your house from outside.

Please browse to https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432 - this page shows you images of the different socket types so you can identify which you have.

Can you confirm what type of master socket you have please?

[mandisa1-TT]

As router checks haven't resolved the issue, the next step is to look at potential equipment damage and ensure it is connected correctly.

I'll guide you through the checks - ensuring any damage or setup issues that could have caused the disconnection from the Internet are identified and resolved.

If these steps don't resolve the issue then I'll look at other potential causes.

[mandisa1-TT]

I understand the checks are a bit long as we run checks on the line and equipment. An automated check is in progress to check if the router is able to connect to the Openreach street cabinet. This can take up to 3 minutes to complete. I'll let you know once it's finished.

[Pte1983]

I dont mean to sound like im getting upset but ive tried everything to get it connected and all im getting is a flashing amber light. I understand theres a process we have to go through but something isnt working its just not connecting theres nothing and im using all my phone data to try sort this.