No longer able to access emails on ipad

[nathanpleasefixmyemail]

Hello Ady, Im also having the same issue Ive used the online chat bot to ensure I have correct boxes ticked, port numbers etc.. but once I am done in putting all the correct settings it says No pass word provided for talk talk. Logging into the webmail works but is a pain as receiving emails and getting notifications from the apple email app is very helpful. I have already missed some important emails due to this fault. thanks

[Gondola]

Hi nathanpleasefixmyemail 

Please sign back into Community, complete your Community profile so TalkTalk know who you are and know what your email address is so they can switch on device access for your mailbox. Then follow my instructions on getting a definitive check of email settings for all the ways in which you access your mailbox unless the iPad is the only way in which case there's only one set of screenshots for the iPad.

[Gondola]

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings..." then the email address receiving that notification has now been limited to webmail only access. This is not a fault. It's a last resort action by TalkTalk to force you to stop the use of email connections not secured by TLS 1.2 encryption.

You can still use webmail. TalkTalk Mail webmail is secure by design when using an up to date Internet browser.

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in. Check that you can compose and send and receive mail sent to the same mailbox address.

If your mailbox is limited to webmail only access for both sending and receiving mail, you will be able to get access restored to email apps or email software, including mail collection services, passwords will then re-authenticate, so long as you're ready to use supported email software and secure email settings for all the ways you view emails.

We can advise on device and software compatibility with TLS 1.2 encryption and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.  All must use secure settings. Are you sure the iPhone now has secure settings? Guides are given below.

For a definitive check of email settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here next week and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Email account holder name

 Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

TalkTalk Mail help
 Using TalkTalk Mail

 Email settings and device setup guides for TalkTalk Mail

 About TalkTalk Mail Plus

[Gliwmaeden2]

Please start your own thread, @nathanpleasefixmyemail, as it can confuse matters for the original poster etc if you add to theirs.

Staff will not be back on here before Monday. 

Please return to the message board and click on start a topic. Also add your Talktalk landline number  / account number in the profile area and SAVE CHANGES, for staff to identify your account. 

[nathanpleasefixmyemail]

I am also having in the same issue please help