Not receiving Tiscali emails unless sent from Talktalk or Tiscali email account

[Eggbert]

Hello Yesterday my Tiscali emails were functioning correctly, sending and receiving with no problems. Today I am not receiving any Tiscali emails on any of my devices unless they are been sent from a TalkTalk or Tiscali email account. Can you look into this for me. Regards

[Michelle-TalkTalk]

Morning,

I'm glad to hear this and thanks for confirming 🙂

Thanks

Michelle

[Eggbert]

Good Morning

Yes all my emails have come through since my last post. 

Thank you for your help. 

Regards

[Michelle-TalkTalk]

Morning,

Have these emails come through since your last post?

Thanks

Michelle

[Eggbert]

Good Morning Ady unfortunately the issue has not been resolved as still not receiving any emails. Just sent myself two emails from different accounts Outlook and Gmail any they have not been delivered to my inbox. Regards

[Ady-TalkTalk]

I've just been notified this issue should be resolved now. 

Ady

[Ady-TalkTalk]

I've just been notified this issue should be resolved now. 

Ady

[Ady-TalkTalk]

We’re aware that some of our customers are having problems with their Tiscali email service. Tiscali customers are currently unable to receive emails from Gmail. Senders from Gmail, hotmail and Outlook are reporting getting the error message 'The MX host does not match any MX allowed by the STS policy'.

This issue only seems to be impacting email clients (outlook for example), customers using our webmail service aren’t reporting issues. 

Our team are working hard to get things back up and running, please check back here for updates.

Check the service status board for updates.

Ady

[Gliwmaeden2]

Please start your own thread, @ALM-Lancs, as it gives a clearer indication of numbers of customers affected. 

You need to return to the message board and click on start a topic. 

[ALM-Lancs]

I have had the same problem since yesterday evening. Incoming emails not arriving in my tiscali account. The same is happening with my wife's tiscali account. I usually view emails using Outlook, but I have also logged into web mail and the emails are not there. Emails sent from one tiscali email to another work ok as do outgoing emails.

Hope you can fix this problem soon.

[Eggbert]

Just for Information my emails I should have received are now been bounced back to the sender and I am receiving this;

Delivery has failed to these recipients or groups:

Name@tiscali.co.uk
Your message wasn't delivered. Despite repeated attempts to deliver your message, a connection to the remote server couldn't be made.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that your email system is unable to connect to their email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.

Diagnostic information for administrators:

Generating server: AS2PR02MB9737.eurprd02.prod.outlook.com
Receiving server: AS2PR02MB9737.eurprd02.prod.outlook.com

name@tiscali.co.uk
11/9/2024 12:03:13 PM - Server at AS2PR02MB9737.eurprd02.prod.outlook.com returned '550 5.4.317 Message expired, cannot connect to remote server(451 4.4.8 MX hosts of 'tiscali.co.uk' failed MTA-STS validation.)'
11/9/2024 11:53:13 AM - Server at tiscali.co.uk (0.0.0.0) returned '450 4.4.317 Cannot connect to remote server [Message=451 4.4.8 MX hosts of 'tiscali.co.uk' failed MTA-STS validation.] [LastAttemptedServerName=tiscali.co.uk] [VI1EUR02FT038.eop-EUR02.prod.protection.outlook.com 2024-11-09T11:53:13.412Z 08DD000388642341](451 4.4.8 MX hosts of 'tiscali.co.uk' failed MTA-STS validation.)'

I hope you can use this information to fix the email issue.

Regards

Diagnostic information for administrators:

[Gliwmaeden2]

Staff will respond after the weekend, @Eggbert.

[Eggbert]

Hi Ady, I am still not receiving any Tiscali emails on any device or on webmail. My wife also has a Tiscali email address and no emails are been received on that account. Is there a solution to this?

 Regards

[Eggbert]

Hi Ady, I have logged into webmail and the emails I am expecting are not there either.

Eggbert

[Ady-TalkTalk]

Hi Eggbert, if you log into webmail does mail work normally?

Ady