Ask us about your TalkTalk email account and Webmail.
on 09-11-2024 11:11 PM
I have not been receiving emails from some accounts. In particular from gmail accounts.
on 11-11-2024 09:23 AM
Hi again Alan,
I've just received an update that this should now be fixed. Could you retest and let me know how you get on please?
Thanks
Michelle
on 11-11-2024 09:16 AM
Good morning,
We’re aware that some of our customers are having problems with their Tiscali email service. Tiscali customers are currently unable to receive emails from Gmail. Senders from Gmail are reporting getting the error message 'The MX host does not match any MX allowed by the STS policy'.
This issue only seems to be impacting email clients (outlook for example), customers using our webmail service aren’t reporting issues.
Our team are working hard to get things back up and running, please check back here for updates.
Thanks
Michelle
10-11-2024 02:52 PM - edited 10-11-2024 02:53 PM
Please follow up on this thread, rather than someone else's, @AlanDBurgess.
on 10-11-2024 12:40 AM
Thanks for starting your own thread, @AlanDBurgess.
If you want to alert Talktalk directly on Sunday, use Chat after 9am:
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
Otherwise wait for a response from forum staff after the weekend.