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email support

Ask us about your TalkTalk email account and Webmail.

Not receiving emails

Ardrich
Newbie
Private Message TalkTalk

on ‎24-04-2026 12:20 PM

Message 3 of 3

My TalkTalk email account was hacked recently and after being able to get back into the account (and changing my password) I've not been receiving emails. The weird thing though is that a few emails have come through, but the majority haven't. I've checked my spam folder and they aren't in there. I can send emails fine though. 

 

I use Outlook as my email client (on desktop) and I am having the same problem with TalkTalk webmail too. 

Rich

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fr8ys
Community Star
Private Message TalkTalk

on ‎24-04-2026 12:37 PM

Message 1 of 3

If this was just an Outlook issue we would have informed you there are known issues using talktalk mail, that Outlook acknowledge.

 

As it's affecting webmail, log on and ensure there are no mail forwarding set up by the hackers.

 

Failing that, unfortunately, support staff are no longer available here and this will require you contact TalkTalk directly as the forum is now peer to peer and this is something we are, on this occasion, unable to help you with.
Please see the link in my signature for ways to contact TalkTalk.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎24-04-2026 12:36 PM

Message 2 of 3

Please contact Talktalk directly on 03451 720088 or through Live Chat, @Ardrich as there is no customer support from staff on the forum any more.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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