The TalkTalk community will be unavailable on 4th February while we make a few changes.
During this time you’ll still be able to access the service status page and our help and support site for support during this time.
Ask us about your TalkTalk email account and Webmail.
on 22-12-2023 11:17 AM
I have a Samsung SM-T560 tablet and cannot get it to connect to my email server. I have tried mail.talktalk.net, TLS, Port 993 but that does not work. Any advice?
on 23-12-2023 10:20 AM
Try TLS, although you may find that the GMail version is too old. On Android, I prefer K-9 Mail which is now owned by Thunderbird.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 23-12-2023 10:17 AM
These are the only security choices I get (see attached).Security Settings
on 22-12-2023 09:56 PM
Your security type is wrong, as per my first screenshot it should be SSL/TLS.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 22-12-2023 05:23 PM
I have attached the image of the first page of the setup (can't get to the smtp settings page because I get the message "Setup could not finish. Cannot safely connect to server."IMAP Settings
on 22-12-2023 03:20 PM
This is what you should be doing.
Use:-
Add Accounts > Other
Enter email address followed by:-
Manual Setup > Personal (IMAP)
Enter email password
Change incoming mail server to:-
imap.talktalk.net
Next
Outgoing Settings
Require sign in – On
SMTP server:-
smtp.talktalk.net
Then checking it, it should look like this:-
IMAP
SMTP
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 22-12-2023 03:13 PM
Please actually get the screenshots I cannot tell from your description if you have set up the username correctly & exactly which TLS setting are you trying to use? What about all the SMTP settings? I cannot help you without this. Just redact your email address & password.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 22-12-2023 03:09 PM
I am using GMail. I have used the manual settings shown above.
on 22-12-2023 11:38 AM
What email app are you using? Please include screenshots of the email setup so as I can verify them for you.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?