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email support

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Outgoing server smtp not working

Bloodboy
Popular Poster
Private Message

on ‎06-10-2024 07:24 PM

Message 4 of 4

Recently moved my emails from desktop to a laptop, tried to reply to an email and get this message


Sending of the message failed.
The message could not be sent because connecting to Outgoing server (SMTP) failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.

Not sure how to overcome this.

 

0 Likes
3 REPLIES 3

Ady-TalkTalk
Support Team
Staff
Private Message

on ‎08-10-2024 08:01 AM

Message 1 of 4

Great stuff. Thanks for posting back to let us know its sorted. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Bloodboy1
First Timer
Private Message TalkTalk

on ‎07-10-2024 02:22 PM

Message 2 of 4

Hi Ady, I had a techy friend do the set up on my new laptop, but this morning I did some more searching and found I had the wrong port number so changed that and it is all good now, thanks for your help.

Ady-TalkTalk
Support Team
Staff
Private Message

on ‎07-10-2024 01:37 PM

Message 3 of 4

Hi Bloodboy, did you follow the Email Settings help article when you setup mail on your laptop? 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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