cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

email support

Ask us about your TalkTalk email account and Webmail.

Password reset for mail account

Stevestumpped
First Timer
Private Message TalkTalk
Message 2 of 2

I recently changed my password for my TalkTalk account. Can you inform me if my password has also changed for my TalkTalk mail account. I ask this as I have been receiving numerous scam emails & I have found out that my account had a data breach in March 2019 & was hoping that a change of password would stop the scam emails.

Please email me with this information & advise if the scam emails should stop with a changed password. 
Can you also advise me of what information was gained at the data breach.

0 Likes
1 REPLY 1

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 1 of 2

@Stevestumpped, none of us can email you and no community stars can access this sort of vital information for you.

 

Your email address password should always be different from your Talktalk account password  - basically you should never use the same password for more than one purpose as if it's stolen, the thieves will try it on other accounts you might use.

 

https://help-centre.talktalk.co.uk/Email/Access_or_Check_my_email/Changing_your_email_password

 

But if the email address was simply harvested, you can change the password as often as you like - scammers will still send as much Spam etc to your address as they like. They may also spoof your address to send spam and you'll sometimes see things arriving as though from you.

 

If the password was previously also stolen, you would possibly have seen strange messages sent to people on your address list. It's so long ago now, if you didn't notice strange "sent" messages leaving your inbox, it probably wasn't accessed back then.

 

Meanwhile the phishing scams tend to arrive in waves. Then quieter periods. Just make sure everything suspicious is marked as Spam and delete it.

 

To contact Talktalk directly you need to phone 03451 720088 (free from a Talktalk landline) 9am - 7pm weekdays. Till 6pm Saturdays. Holiday times may differ. Live Chat is available every day. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
0 Likes