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Paying for emails - Everymail

Globestormer
First Timer
Private Message TalkTalk
Message 3 of 3

I have received an email saying as I'm not a Talktalk Broadband user, I am going to be charged for my emails via Everymail.  I AM a talktalk broadband user and shouldn't have to pay for this.  What do I do?  Thank you

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2 REPLIES 2

angelique-TT
Support Team
Staff
Private Message
Message 1 of 3

Good morning @Globestormer. I have looked into this and I do see that you have an active broadband account and you will not be affected by this. I will now fill in a webform for you so we can stop any further comms related to this. 


 

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fr8ys
Community Star
Private Message TalkTalk
Message 2 of 3

Please see here for information. 

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email...

Please post back once you have completed the required information so support staff can action for you.

Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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