Ask us about your TalkTalk email account and Webmail.
6 hours ago
I regularly forward the many phishing emails I receive to report@phishing.gov.uk, and to phishing@talktalk.co.uk if applicable, which recently is frequently the case. Those I forward to .gov.uk fail because "An error occurred inside the server which prevented it from fulfilling the request." which is not that informative. Test emails to the address work fine, so I can only assume that it is an issue with the phishing message. What can I do?
10 minutes ago
Billx. Thank you. This is contrary to the .gov.uk site advice which is still to just forward the emails. However, I am sure that the geeks at the NCSC can work with that! I hope so. I am still curious as to what has changed, and how phishers and scammers can prevent their messages being forwarded, if that is what has happened.
14 minutes ago
Thanks Ady. My problem was with report@phishing.gov.uk, not with Talk Talk. I did have the same problem before with phishing@talktalk.co.uk, but was advised about the save-as-a file and send as attachment. The .gov.uk advice is still to just forward the file, rather than save as file. My concern is more with what has changed. Forwarding to both addresses used to work. What has changed?
3 hours ago
Hi ThamePete, follow the Phishing Emails help article.
Ady
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6 hours ago - last edited 6 hours ago
I've had a similar case.
This worked for me.
1. Save the phishing email as a file first.
2. Compose a new email to report@phishing.gov.uk
3. Attach the email file to the new email
4. Send
(So, this is in place of forwarding.)
(delete the email from files)
Bill