Please can you reactivate my email address

[sueandnickjackson]

Hello support. 

I have changed all my settings as per your request but I need my email reactivated. My email address is as per my profile on here.

Can you help please and let me know.

Thank you,

Sue 

[Ady-TalkTalk]

Our routers don't block email. Your router is fine. Please follow Gondola's advice and you'll get this sorted. 

Ady

[Gondola]

Test using TalkTalk Mail webmail that you can in fact compose and send mail messages.

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

The inability to send mail when using email software is because port 25 for outgoing connections is blocked. A stop on sending is easily resolved by not using port 25 for outgoing TalkTalk email addresses, using currently supported email software and secure email settings as shown in the Email Settings guide below. This also means you cannot use the TalkTalk Mail servers to send mail from unauthenticated personal domain email addresses as all outgoing mail must be authenticated by the sending mail email address and password.

We can advise on device and software compatibility with TLS 1.2 encryption and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of email settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

TalkTalk Mail help
 Using TalkTalk Mail

 Email settings and device setup guides for TalkTalk Mail

 About TalkTalk Mail Plus

[sueandnickjackson]

Hello, thanks for your replies, I paid for an engineer to come out today to help to fix the problem i.e. that I cannot send outgoing emails. He ran many tests and came to the conclusion that my Talk Talk router is the problem and that it is not allowing out going mail for some reason - perhaps the new security protocol? 

He concluded that I need a new router. Can you please let me know how I can have a replacement one sent to me.

Thank you

[Ady-TalkTalk]

Hi sueandnickjackson, the mailbox in your profile already has full access. If there's another mailbox that you need help with please add it to your profile. 

Ady

[Gondola]

I've requested that full access is restored for the mailbox email address in your Community profile, Personal information, Private notes.

TalkTalk Support will respond here and access returned within a couple of days after that. Until then ask the user to use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Are you confident that no help is necessary checking the services / devices / email software for compatibility with TLS 1.2 encryption and the incoming and outgoing server settings in use? Did you identify the insecure settings, for example? The culprit device or software that got a stop on sending or mailbox access switched off because ports 25 or 110 or 143 were used?