Please link my Talk Talk email address to my broadband account. All details are in my profile.

[casper69]

Please link my Talk Talk email address to my broadband account. All details are in my profile.

[mandisa1-TT]

You are most welcome, Enjoy the rest of your day and take care:)

[casper69]

No I don't think so.

Thanks.

[mandisa1-TT]

I am sorry to hear that.
Your email services should be restored in 48 working hours:)

While I still have you online, I would like to confirm is there anything else that you would like assistance with?

[casper69]

Yes, I'm receiving emails, but I can't send them.

[mandisa1-TT]

You are most welcome @casper69, are you experiencing any feature restrictions in the Email account?

[casper69]

Thanks for your help.

[mandisa1-TT]

Thank you so much for the information @casper69, I have located an active broadband account and have completed the form for you, so the back-office team can link both the Email addresses you have listed. However it will take 48 working hours to be resolved.

[casper69]

I've updated my account number, taken it from my latest bill.

[mandisa1-TT]

I am picking up a disconnected account using the TalkTalk account number you have provided me with, please check on your online my account or any recent TalkTalk correspondence for your TalkTalk account or landline number.

[casper69]

That's the number I get when I log in, but it shows my previous service, as I upgraded not long ago.

What other information on my profile would help you find my account?

[mandisa1-TT]

Can you please confirm if you have an active Broadband account with us? as I am unable to locate an active account using the account number that you provided.

[casper69]

I've added my acc number

[mandisa1-TT]

That is okay, can you please update your profile so I can locate your account.

[casper69]

I don't believe I did.

[mandisa1-TT]

Hi there @casper69 I would love to assist you with your query, just to confirm did you receive any communication regarding the move to Everymail?