Please link my email to my broadband account

[UglyEyeSore]

Thx. 

[mandisa1-TT]

We sincerely apologize for the inconvenience caused to you, as you have an active broadband with us you do not have to subscribe to Everymail. I have escalated this for you again and your email services should be restored within 48 working hours.

[mandisa1-TT]

I will be looking into this for you.

[UglyEyeSore]

Yes it is. Just tried logging in again. 

[mandisa1-TT]

Hi there @UglyEyeSore Just to confirm is your email service still restricted?

[UglyEyeSore]

Hi. Any news on this?

[kanya-TT]

Hey there, @UglyEyeSore. please bear with us this is being looked at we are yet also to receive feedback on the escalation we made.

Kanya

[UglyEyeSore]

Hi - my email is still not linked, and it's been a lot more than 48 hours. Please can you confirm this is being actioned. Thx

[sabelo-TT]

Thank you for this. Please note that I have escalated this matter to our email team as they will further resolve this matter within 48hours. 

[UglyEyeSore]

Hi - I've had emails saying my account will soon be closed. The last one was on 27 August, although have lost access since 5 Sept.

[sabelo-TT]

@UglyEyeSore, thank you for this as we will be able to further assist with escalating this to our email team for them to link the email addresses you wish and which have been added towards your profile. 

Before continuing, I will need for you to confirm minor details. Have you received any communication from us about your email account being migrated to Everymail?

[UglyEyeSore]

Yes I did. Thanks. 

[Gliwmaeden2]

@UglyEyeSore 

Please explain. Have you added your email addresses in Private Notes? Please confirm. 

Staff will respond after the weekend.