Accessing tiscali emails from 2010s [forgotten email addresses]

[kd611]

I used to have broadband with TalkTalk and so naturally utilised the email services provided with it. Many of my accounts on the internet have used these emails however some login with a username as opposed to the email. As a result, when attempting to login to some of these accounts, I cannot remember the password and need to reset it, but I do not remember the email address that I used.

I want to be able to access my TalkTalk Mailbox Manager through MyAccount, but I don't remember the credentials to do so as I left TalkTalk in 2012. If I could do this then I could naturally manage all of my emails and all would be well.

Despite many many hours on Live Chat and on telephone, nobody has been able to assist me to access my email service again. While I remember parts of emails, I cannot fully confirm what the entire email is, and while I have been told I am close to getting it by agents, seemingly I have never correctly stated it and therefore have never progressed past this point.

Agents were more than happy however to sign me up for Mail Plus, I have not yet paid this and there are no payment options on the account to take money from it but any option for cancelling it or renewing it is out of my hands.

I really need to access my Tiscali emails and would appreciate any advice or efforts that could be made to achieve this. As it is well over a decade ago, I have no records of what any of the emails were. There are no bills or correspondence remaining, any emails would be locked behind another old email I cannot access, and all correspondence would have been long gone. 

I am completely stuck and really need help.

// I am aware these emails would be deactivated, but agents have confirmed their existence on multiple occasions and I believe they would be accessible if I could manage them through Mailbox Manager. 

[mandisa1-TT]

Thank you for sharing the information @nameunknown_ 

[nameunknown_]

@kd611 

In the past, the Mailbox Manager was in MyAccount, so you woud have accessed it using the email address and password for MyAccount. More recently, the Mailbox Manager was moved out of MyAccount, and it has its own url, https://apps.talktalk.co.uk/myaccount/#/login.

With that change, login for the Mailbox Manager is possible with any of your active TalkTalk email addresses and the password for the email address that have admin access rights. By default, all of them have admin access rights, and this can be changed in the Mailbox Manager.

If you do not know the password for the email account, then clearly you cannot log in to the Mailbox Manager using that email account address and password.

The only option you have to recover the password, is the forgotten password link, https://apps.talktalk.co.uk/myaccount?app=webmail&login=https://apps.talktalk.co.uk/appsuite#/forgot..., but using that requires that a recovery email address and/or mobile number is set up on the account.

According to this

https://help-centre.talktalk.co.uk/Email/Access_or_Check_my_email/

"If you're unable to reset your password because you don't have recovery details or they are no longer correct you'll need to contact us to update these."

[Gliwmaeden2]

This link works for me:

https://help-centre.talktalk.co.uk/Email/Access_or_Check_my_email/Managing_TalkTalk_Mail

[Gliwmaeden2]

No, not working. 

[Philile-TT]

@Gliwmaeden2 this is the URL:

https://knowledge.talktalkgroup.com/customer-answers/managing-talktalk-mail

[Gliwmaeden2]

@Philile-TT 

Please could you check the link you posted?

It either doesn't open at all or brings this up:

 

[Philile-TT]

@kd611 please refer to the below link with mailbox management options. 

Managing TalkTalk Mail | Knowledge

[kd611]

Yes I do, but I don't think this opens the mailbox manager. It is just one of my emails.

[Philile-TT]

@kd611 I need to please clarify this for me, do you now remember the old email address? 

[kd611]

No, I cannot login. I cannot receive password reset requests for the email either.

[Philile-TT]

Just to confirm you are able to log in however you cannot see anything in your mailbox? 

[kd611]

I would assume so.

I definitely now KNOW one of the emails under the parent account, but I don't think this was the one I used for mailbox manager.

[Philile-TT]

@kd611 which email address did you use to sign in, the previously forgotten email? 

[fr8ys]

If your old e-mail address is still operative and associated with your account, and you sign onto mailbox manager, your old email should be visible. Unless as we've said it's already been deleted through non use, or not associated to your account.

I'm assuming you have signed up using an alternative address to your "lost" address, hence getting this confirmation.

[kd611]

I have just received, after months, an email confirming that I have signed up to TalkTalk Mail Plus. While this doesn't help with my situation, surely this entitles me to access my Mailbox Manager?

[mandisa1-TT]

Hi there @kd611 We sincerely apologize for the inconvenience caused, however as @fr8ys advised We are unable to disclose any account information if security verification has not been passed, i would love to assist you however my resources are limited.

[kd611]

As the email addresses in question have been located on quite a few occasions it seems reasonable to assume that while the mailboxes are definitely closed, the mailbox manager [via MyAccount] would more than likely be able to reactivate the email addresses as usual, regardless.

I have tried my best with this but I seem to have run out of options now. TalkTalk wouldn't confirm that my email address is correct even if I knew it was, and certainly wouldn't provide the tools to access it again.

[kd611]

Not sure what your purpose is here, seems you are just here to stir trouble.

Any actions that I have taken, were done on the instructions of a TalkTalk customer support agent. That includes signing up for Mail Plus, which they manually performed and stated that once I accessed my account, I could then make a one off payment in relation to it. I have done this, because this was the option offered to me. I cannot access my account, therefore I cannot pay, therefore there is nothing more I can do.

I also think I've made it incredibly obvious that the emails I wish to access are belonging to my original broadband account, as well as the fact that I have forgotten my credentials in the time that has elapsed... 

There is no malice in my query. This forum is supposed to be for providing assistance, if you can't do that, don't post.

[nameunknown_]

@kd611 

I think the likelihood of you regaining access to Tiscali email accounts that you haven't used for over 12 years is low.

After switching from TalkTalk in May 2019, in January 2020 TalkTalk sent an email stating "As your mailbox is not attached to a broadband contract, and because you haven’t signed up to TalkTalk Mail Plus, your mailbox will soon be closed down. Your mailbox will be closed down from 14/03/2020, and your email address will be permanently deactivated. Unfortunately, it won’t be possible to recover the contents of your mailbox once it’s gone."

In my case, possibly because I had ongoing communications with TalkTalk via email, to which TalkTalk responded using the talktlk.net email address associated with my TalkTalk MyAccount, even though I sent emails to TalkTalk using an alternative email address, my talktalk.net emails accounts were never closed down.

It is quite likely that your email accounts have been closed down.

Your time may be better spent contacting the provider of the online account to which you cannot regain access without knowing the email address associated with the account. Providing that you can pass their security checks, they ought to be able to change the email address for you.

I recommend that you use a password manager. I have over 120 unique, random character passwords, and I do not know a single one of them, but fortunately the password manager comes up trumps every time. I also have an encrypted list just in case the password manager fails.

[Billx]

You say, 'I used to have broadband with TalkTalk'. So, you are not currently a TalkTalk broadband customer.
You say, 'Agents were more than happy however to sign me up for Mail Plus, I have not yet paid this and there are no payment options on the account to take money from it'. You don't even say, when the agents signed you up.
Moreover, since you have not paid, you are currently not even a TalkTalk Mail Plus customer.
You say, that you have a customer account number, but you don't say whether it belongs to the old closed TalkTalk broadband account, or to the new TalkTalk Mail Plus account.
You say, on ‎2025-08-12, 12:21 PM, 'Correct. 12 years is a long time'. In other words, 'you've forgotten both your email address and password, because it is 12 years ago', since you last used them.
If I want to remember an email address and a password, I record them somewhere.
Sorry, but this sounds so disjointed. Sorry again.

Bill