on 28-05-2020 10:56 AM
Received leaving email even though I have NOT asked to leave - in fact I don’t even know how to ring TalkTalk as the helplines are closed. On the email it says to call 0345 172 0121 before my service ends - is this a genuine phone number please? I tried to google the number but nothing comes up.
Answered! Go to Solution.
on 28-05-2020 11:12 AM
The telephone number is genuine and goes to TalkTalk Retentions. I suggest you call and advise that you ask for Retentions and say you'd like a better deal to stay with TalkTalk.
Are you already in a fixed term contract with TalkTalk? It's possible someone has wrongly entered your telephone number or address in their order for a new broadband service. So although it might be a simple mistake on someone's part you need to make sure you're not affected so you need to confirm your service will not be disconnected and you'll have no extra charges on your bill and a discount going ahead for the inconvenience.