Sender address rejected: You are blocked sending mail

[anyonyaanyonitonya]

Hi

I am having problems sending emails.

I receive the following from the server

xxxx replaces the actual email address used.

Message could not be sent to the following recipients: [xxxxxxx@xxxxx.com>] (554 - 554 5.7.1 <xxxxxxxxx@talktalk.net>: Sender address rejected: You are blocked sending mail
)

This comes whether I use Outlook on my PC or a webrowser to access the webmail.

I have scanned the computer all is clean (Virus/malware)

It did appear that someone had managed to access the account as I found an unknown account in the account section.

That account was deleted and the account password was changed.

Can someone advise how i get the ability to send emails again - ie the sender address (me) unlocked 

Thanks

[Ady-TalkTalk]

Excellent, thanks for posting back to let us know it's sorted. 

Ady

[anyonyaanyonitonya]

Hi Ady

All appears to be OK now

Thanks for your help

[Ady-TalkTalk]

I've asked that the block be lifted for you. I'd expect it to happen this afternoon.

Ady

[anyonyaanyonitonya]

Hi Ady

thanks for responding 

password reset carried out.

We are still not able to send messages, I remain with the you are blocked sending email message.

best regards

[Ady-TalkTalk]

Hi anonyaanyonitonya, at present the tool needed to check if this is a hard block that needs lifting at TalkTalk's end is down. In the meantime you should reset the password for one that's never been used before. This may restore your ability to send mail. If it doesn't please post back to let us know. 

Ady