Sending email being blocked

[Moon567]

When I try to send emails I get this message. I can receive fine. Message could not be sent to the following recipients: "" <> (554 - 554 5.7.1 <>: Sender address rejected: You are blocked sending mail
) I've spent an hour on chat and they aren't helping at all. I have tried various different browsers and different devices. Please can you unblock me from sending email.

[mandisa1-TT]

Thanks for confirming that for me, can you please tell me the version of the operating systems of your PC?
Windows 10 or Latest versions?
Windows 8 or older versions?

[Moon567]

Windows

[Thabile-TT]

Indeed, we are running checks. We kindly ask that you provide the information requested in the questions posed to you.

[Moon567]

Great, are you running these diagnostics? Is there anything I need to do?

[Thabile-TT]

I need to know the operating system on your PC?

Windows or

Mac OS

[Thabile-TT]

@Moon567 I sincerely apologise for this ongoing issue. In order for me to assist you with this matter we need to continue running diagnostics checks so we can get to the bottom of the issue.

[Moon567]

 This is what is happening

[Moon567]

Hi, Are you able to look into this now for me as still getting the same issue. I see in other threads that people have been quickly helped with this same issue?

[Thabile-TT]

Hi there @Gliwmaeden2 thanks for the support.

[Gliwmaeden2]

@Moon567, to get this sorted, you need to keep in touch with support staff during their working hours.

They are human beings: available 7am - c 5pm, Monday to Friday. 

[Moon567]

Good to know but still have the problem. Gettting the same message: Sender address rejected: You are blocked sending mail, everytime I try to send an email. Can you please unblock the email account from sending as this has been going on for too long now and is very inconvenient. 

[Thabile-TT]

@ferguson thanks for giving assurance this is not a bot.

[ferguson]

No, it's just one of the support team asking questions to try to get to the bottom of the problem.

[Thabile-TT]

It is not a bot I'm sorry just that the questions are standard we have to ask so we can diagnose and have a better understanding of what issue you are experiencing.

I need to know the operating system on your PC?

Windows or

Mac OS

[Moon567]

Personal Computer and laptop. Is this a bot?

[Thabile-TT]

Thank you very much for letting me know, however In order for me to provide a resolution for you, I first need to diagnose the cause of the issue. Please allow me to run checks for you so we can get to the bottom of this. Please confirm which of the above devices are you currently using to access your emails. Thanks

[Moon567]

I have been through all of this with the chat team. Its the same on a personal computer and an iphone. I can see from other forum posts that they have been unblocked with this same issue. Can you not just do this for me please. There is no problem with the internet connection or the computer. 

[Thabile-TT]

I need to know what device are you using when accessing your email?

Personal Computer

Laptop

Smartphone

Tablets

Gaming consoles

[Moon567]

Yes it works and everything works perfectly. The only thing I can't do is send an email because it says its blocked from sending. 

[Thabile-TT]

Hi there @Moon567 I will assist you by running the checks. Can you check your TalkTalk Internet access for me now and let me know if it works? You can do this by trying to reload the site or application you were experiencing problems with, or trying to search for something on the Internet.