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email support

Ask us about your TalkTalk email account and Webmail.

Message 4 of 4

I am receiving this message when trying to send emails using outlook or online. Receiving emails is fine.

Message could not be sent to the following recipients: [xxx] (554 - 554 5.7.1 <yyyy@talktalk.net>: Sender address rejected: You are blocked sending mail
)

I assume my account is locked. How do I get it unlocked or can someone on here unlocking please. Thanks.

3 REPLIES 3

Staff

Message 1 of 4

I've requested that your mailbox be unblocked.

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Message 2 of 4

I have changed the password and it has made no difference. What's next?

Staff

Message 3 of 4

Hi carolynrobert1, you're right your account is locked. The first thing to do is to reset the mailbox password using a password you've never used for it before. That may resolve the issue depending on the cause. If it doesn't please let us know.

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.