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Setting up email on iOS device

jdm79
Chatterbox
Private Message TalkTalk
Message 6 of 6

Following the setup instructions for setting up email on an iPhone I cannot get past the IMAP page. I am running iOS 16.7.8

I get as far as Add Email Account and I enter Name, Email and Password. Section 8 then says 'You will see the IMAP summary page, tap SAVE'. Unfortunately, I see the IMAP summary page but there is no 'Save' anywhere.

What am I doing wrong?

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5 REPLIES 5

Message 1 of 6

You should be offered the opportunity for other or manual setup.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 6

Thanks Ady. The Apple instructions just say to enter one's email address and password, there is no opportunity to use any TalkTalk settings. If I do this my email account is accepted by iOS and I can receive mails but cannot send any. If I try to send from my iPhone I get a message saying 'Sender address not valid' . That's why I want to set it up using the TalkTalk guide but I'm not getting anywhere.

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Ady-TalkTalk
Support Team
Staff
Private Message
Message 3 of 6

In that case I'd say follow the Apple guide for setting up mail, but remember to use the TalkTalk email settings

 

Add an email account to your iPhone, iPad or iPod touch – Apple Support (UK)

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 4 of 6

Hi Ady, I am using the instructions from the TalkTalk site

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Ady-TalkTalk
Support Team
Staff
Private Message
Message 5 of 6

Which information are you using to guide you? Is it the Apple site, our email settings help article or another site?

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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