Mail from discogs.com appears to be sent by either google servers or by the mailgun service. Mailgun does use suppression lists so if for any reason your mail cannot be delivered by mailgun then that service places your email address on a suppression list that then means they send you no more mail. You would ask discogs.com customer service to check with their email admins to see if the reason for no mail is because your address is on a suppression list. They can request removal from the list that then means you get their mail once more.
To check for mailbox Rules select here: Sign in to TalkTalk Mail
Enter your email address and password, select Sign in.
Check the Inbox first and then check Spam and Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind the spam and trash folders normally contain mail not older than 30 days.
Select the New email button to compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent folder and arrives in and stays in the Inbox. This is simply to check for normal operation of the mailbox.
Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.
- Select the Main settings menu cog icon top right on the blue header
- Select All settings
- Select Mail and scroll down to Rules
Select the chevron icon > to see all defined Rules
If there's no rule defined, that's perfect
- To delete a Filter rule including any Auto forward
select the X icon to the right of the rule
The icon background will turn red X
- To confirm you really want to delete this Filter rule
Select the blue Delete button
Let us know of any error message, or if mail did not arrive in the Inbox or disappeared from the Inbox. Collecting mail messages with a POP3 mail account or mail collection service, like Gmail, may be deleting messages from the online Inbox.
