Talk Talk Blocking Varification E-mails

[Cherrub71]

Both my dad and I have talktalk e-mail accounts and when logging on to some websites the website wants to send you a verification e-mail to check it's you.  My dad is not receiving verification e-mails from Morrisons which means he cannot log back in or claim his vouchers and I am not receiving verification e-mails from Holland and Barrett or U-Switch which means I cannot use either website.  I receive normal e-mails from them but not the verification e-mails.   We logged out of dads Morrisons account and to log back in they want to send him a verification e-mail and because he isn't receiving it he can't log back in to claim his vouchers.  U-switch wanted me to prove it was me logging in and sent a verification e-mail and I just don't receive it, so cannot log in and use this website.  This is very frustrating and seems to be a new thing.  I did a chat with a talk talk agent last week who said they'd fixed it but they haven't.  How can this be rectified please??

[Gliwmaeden2]

@Ellie80, it's imperative that you complete your community forum profile details for a reply from staff on the forum.  I can see your new thread, but your profile is not yet showing as completed. 

[Ellie80]

Don't worry I have started my own post as well, I am new on here as it isn't the first time I have encountered this type of issue, will call if i can get through to someone tomorrow if i have no luck getting this resolved. 

[Gliwmaeden2]

You must start your own thread, @Ellie80, rather than posting on other customers' old threads.

Return to the message board and click on start a topic. 

Please also complete your community forum profile details for Talktalk staff to identify your account. 

Go via your avatar; settings; drop down menu.....add your Talktalk phone number or account number in Personal Information. SAVE CHANGES. 

[Ellie80]

I'm getting the same eith John Lewis and Ticket Master. Please can you let these through on my account! 

[Ady-TalkTalk]

Hi Cherrub71, thanks for providing the additional information. I've added you to the list provided to the team for investigation into what's happening with our mail filters. I'll update you as soon as I hear from them.

Ady

[Gliwmaeden2]

Please follow up only on the thread you previously started, @stuart_will.

[stuart_will]

I am getting the same issue with AO.com

[Ady-TalkTalk]

Hi Cherrub71, please send me a personal message including the sending and receiving email addresses affected and I'll have this investigated for you both.

Ady