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Ask us about your TalkTalk email account and Webmail.

Talktalk broadband customer

Mawawa2025
Popular Poster
Private Message TalkTalk
Message 25 of 25

Am a talktalk fibre customer why do I have to pay for upgrade?

Lawrence mpedzisi
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24 REPLIES 24

Message 21 of 25

Hi there @Mawawa2025, if you have an active broadband account with us, you do not have to subscribe to Every mail. Before continuing any further, please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here. Please do confirm once done.  
https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

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Message 22 of 25

See below.  I am a talktalk customer though. Why is this happening?

 

Hello,

We wanted to remind you that, as your mailbox is not attached to a TalkTalk broadband contract, we’ll start restricting account access from 8 September. Once complete, you’ll no longer be able to log into your email.

If you haven't already signed up to Everymail, your mailbox and its contents will then be closed down from 31 October. This also means your email address will be permanently deactivated. Unfortunately, it won't be possible to recover the contents of your mailbox once it's gone.

If you'd like to keep your mailbox and email address, you need to subscribe to Everymail before 31 October.Sign up here

To sign up, you’ll need to log in with your email address and password. If you’ve forgotten your password please click “Forgot your password?” on the login page. To complete the subscription process, you’ll need to enter your billing details, but don’t worry; no charges will be incurred until 30 days after your subscription begins.

If you don’t sign up to Everymail, you will no longer be able to access your TalkTalk email address or inbox, in line with our terms and conditions. This is permanent and it will not be possible to recover this account once it is closed.

If you don’t want to sign up to Everymail, you should ensure you have downloaded any important messages and copied any important contacts from your TalkTalk inbox before it is closed. You can find step-by-step instructions on how to do this by clicking here

You should also check any existing online accounts, as they may be set up using your TalkTalk email address as well as letting any contacts, like friends and family, know you’ll no longer be contactable on your TalkTalk email address. This means you may miss important communications once you can no longer access this inbox. Messages sent to this inbox after it is closed will be automatically returned to sender as undeliverable.

For more information and you can visit our support page here:TalkTalk Help Article

If you have already signed up to Everymail then please ignore this email.

Your TalkTalk Team

Lawrence mpedzisi
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nomfezeko-TT
Support Team
Staff
Private Message
Message 23 of 25

Hi there @Mawawa2025, thank you for reaching out. Upgrades often come with improved speeds, better reliability, or additional features that enhance your overall internet experience. These enhancements may incur additional costs. As per @fr8ys, please elaborate on the issue you are reporting so that we can help further. 

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fr8ys
Community Star
Private Message TalkTalk
Message 24 of 25

Can you explain your issue please?

 

If you have received an email regarding everymail, Please see here for information. 

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email...

Please post back once you have completed the required information so support staff can action for you.

Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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