Talktalk mail password isn't recognised

[Bumbly1]

My password isn't recognised so I can't access my emails on talktalk mail. It was working well until a few days ago then just went awol. I know that I've entered (a number of times) the correct password when trying to enter it on the talktalk website and nothing has changed on my email client which normally collects emails without a problem.

I've tried self help - by using the 'password change' on the talktalk website but that has a huge Catch 22. To change the password I have to enter the current password - but it doesn't work. It then offers to send a link to change the password to my email address - but since the password doesn't work I can't access the email with the link to change the password. Where do I go from here? Important work emails (I'm self employed) aren't getting through.

Ideas welcome!

[Ady-TalkTalk]

Hi DaveT6, I've been helping the OP in this thread. You need to start your own topic so that I can help you and avoid any confusion. 

Ady

[Gliwmaeden2]

This will be followed up during the day, @DaveT6.

[DaveT6]

Hi Ady, should there have been any developments by now?

If I access my TalkTalk mail on-line and 'Edit personal details'. my wife's email account is there as Email2. However there is no folder for her in the left hand panel. And no option to change any passwords etc.

[Bumbly1]

Ady. Getting somewhere now. I've just checked my three other mailboxes and they all offer alternative email addresses or mobile numbers to send reset codes to. It's just one of them (strangely the one that will no longer accept the password) that doesn't have an alternative email address) and is suffering the Catch22. It's so long since I set them up that I have no recollection of what information I provided when the mailboxes were set up (and some of them are inherited from Pipex days). I'll do as you say and private email you.  Thanks for your help. I just hope if someone else has the same problem that they will find this thread and realise what the solution is to the problem.

[Ady-TalkTalk]

If you go to the password tool and there's only the 1 email address it means you chose never to setup alternate details for reset. I can get that changed for you. Please send me private message with the affected email, alternate email and a mobile number. You then have a choice of how to receive the reset information. It takes 24 hours from request for the process to be completed. Don't post the details on the public forum. 

Ady

[Bumbly1]

See my post above in response to DaveT6. The password reset tool repeats the Catch22 problem of offering to send the reset code to an account I can't access because it won't accept the original password and I can't find anything in My Account to reset a mailbox password except the Catch22 one. And I don't need to reset the password for My Account.

If these won't work can someone at talktalk not reset the password or send a reset link to MY Account email address - or even get the original password to work - for my ******ter@talktalk.net mailbox?

[Bumbly1]

That's exactly the same problem that I have. Agreed there isn't a problem with talktalk.net it's just that one of the mailboxes on talktalk.net keeps refusing to accept a password that I've always used. Tried the password reset tool, and as far as I can tell, it either offers to send the reset code to the mailbox that I can't access because the password isn't accepted (the original Catch 22) or, if I go to My Account I can only see a way to change the password for My Account (which hasn't got a problem) but not to change the password for the problem mailbox. What am I missing Ady? 

[DaveT6]

Don't think it's the 'talktalk.net' that's the problem. I have 3 addresses set up. 2 are talktalk.net, and only one isn't working.

[DaveT6]

Think you need to check that Ady. It's just as Bumbly1 says. You need you email address to be functioning. No option (that I can see) for mobile messaging.

[Bumbly1]

Two of us had the same problem at around about the same time? Too much of a coincidence? I wouldn't mind betting there will be others - and, I suspect, a systemic problem. The good news (usually) is that posting on here is normally the best way of prompting someone to get it sorted. We'll see how effective it is this time. 

[Ady-TalkTalk]

Hi Bumbly1, you can use the password reset tool instead that will send a message to your chosen email or mobile. 

Ady

[Bumbly1]

Sorry - got the email address wrong - it's the one ending in ter@talktalk.net which keeps rejecting the password.

[DaveT6]

Exactly the same here Bumbly. My own address is fine, but a back on 21/22nd my wife's account whilst still listed in Outlook can't be accessed, and password rejected. No amount of reconfiguration works, and I spent an hour and a quarter on 'chat' who failed to sort anything. Just advising me to use 'forgot password. As you say this requires using the email account that isn't working! I'm hoping that a response will be forthcoming.