After spending a couple of hours on the chat this is the latter part of the conversation....
Good morning, . this is Ian of TalkTalk Technical Department. I will be assisting you with your email not working and we'll be picking up from where you left off with the last advisors checks.
To confirm are you able to access you email?
Ian - 11:29
Yes
R - 11:29
Could you please confirm if you are able to send and receive emais?
Ian - 11:29
That is the problem. no. This is very frustrating having to repeat all the time. The issue is with Tinyworld email a problem reported numerous time on the Talk Talk Community and a problem with your end. I thought as you were in the Technical Department you would know that. Are you aware pls?
R - 11:31
I want to apologize not only on my behalf, but in the name of TalkTalk. Your journey with us is important to us.
This is currently a known issue that is affecting your service. Our network support engineers have started investigating this, however at this time we are unable to provide an estimated resolution time. We will look to rectify this as quickly as we can, so your service is back up and running as soon as possible.
Ian - 11:35
Why have I been dragged through everything on here when you knew this all the time?
R - 11:36
I apologise for your previous experience. I'm certain that the previous advisor has good intentions and simply wants to help resolve this for you. But rest assure, we are already working on this issue and I assure you everything will be provided to you about this matter and have this sorted out accordingly.
Ian - 11:40
Then the previous advisor/s should be aware of the issue in order that they can respond accordingly.
R - 11:43
I understand how you feel about this. Please be assured that this issue is now being addressed and we are all aware of it to ensure we provide you with the utmost support and not prolong the issue. we are hoping for your kind understanding about the matter.
Just making sure, are we still connected?
Ian - 11:54
Yes we are connected. I did request to make a formal complaint.
R - 11:55
I understand that you would like to file a complaint about the matter. We would greatly appreciate it if you would allow us the opportunity to resolve this matter first. If you are not satisfied with the outcome, we would love to discuss it with you to ensure you get what you deserve for the inconvenience.
Ian - 11:59
Which way will you keep in touch to let me know? My complaint will revolve around the fact that the chat reps should be aware and respond accordingly.
12:01
R - 12:01
You will be notified through email or SMS once this has been addressed.
Ian - 12:03
Ok
R - 12:07
Agent is typing...
