Hey there @claire256, thank you for informing us about this matter as We're really sorry that you are experiencing this, we are currently collecting all the information regarding this issue and are passing it over to our email team who will look into the cause of it. Once we have an update, we will post it here on community.
The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
