Tinyworld world emails not sending again

[DaveBeryl]

When sending emails from my Tinyworld account they come back saying 550 5.7.1  Reject for policy reason, This has happened many times befor.

[nambuso-TT]

Okay no worries, when you are back, I will ask for more information so that I can have this escalated for you. Thanks

[DaveBeryl]

Have replied via a private message

I have to go out at 1500pm today

[nambuso-TT]

I just need a few more details from you so I can escalate the issue. Can you provide the following please?

Please confirm your email address 

Can you provide the date and time when this issue first occurred?

Can you provide any specific error message or code that might have occurred to help us identify the cause of the fault.

Can you tell me which browser or web browser that you're using?

Please provide this information privately. Thanks

[DaveBeryl]

NO 

I can not see the email I sent in my Tinyworld Web Mail inbox page

I think I might be loosing the plot.

What email should I be able to see and in which Web Mail  Tiscali or Tinyworld

[nambuso-TT]

No worries. Please go back to the main Inbox page. Can you now see the email?

[DaveBeryl]

OK 

Have loged out and loged back in.

Sorry it taking time to reply but i am a OAP and getting tired.

[nambuso-TT]

Alright, Please log out of your TalkTalk Mail account and then log back in again.

[DaveBeryl]

NO 

I can not see the email I sent in my Tinyworld Web Mail inbox page

[nambuso-TT]

Please go back to the main Inbox page. Can you now see the email?

[DaveBeryl]

I have cleared the browser cache ( Firefox )

sent email but came back returned with 550 5.7.1  Reject for policy reason,

[nambuso-TT]

We'll need you to clear your browser cache. To do this, please follow these steps:

How to clear your browser cache (Firefox)

Web browsers temporarily store images and text from web pages on your hard drive in a storage area called a cache. Your cache has information about web pages you visit, so that they'll load more quickly in the future, but it may cause problems when websites change.

If you experience problems displaying web pages you may need to clear your browser cache. If you're not sure, you can check which browser you're using.

To see how to clear your browser cache, select your browser from the list below, and follow the instructions.

Firefox

To clear your browser cache on Firefox:

• Click the menu button on the right-hand side of your browser window.

• Now choose Preferences/Options.
• Then select Advanced in the left-hand toolbar.

Select Network from the top menu bar

• Opposite the Cached Web Content heading, select the Clear Cache button

[DaveBeryl]

Have tried to send a email from my Tinyworld Web Mail address useing Browser firefox but it came back 550 5.7.1 Reject For Popicy Reason

[nambuso-TT]

As you have mentioned that when sending emails from your Tinyworld account they come back saying 550 5.7.1  Reject for policy reason, So please open your Tinyworld and send a test email to the test email address above.

[DaveBeryl]

Which web mail do you want me to open  Tinyworld or Tiscali

[nambuso-TT]

The device doesn't matter as long as it's a different browser. Thanks

[DaveBeryl]

The fire fox browser is on my laptop is this a problem

[nambuso-TT]

The next step is to check your mailbox's send and receive functionality, so you'll now need to send a test email.

[nambuso-TT]

Okay thanks, can you open your alternate browser and we'll retry our diagnostics, to see if the original browser is causing of your issue.

[DaveBeryl]

Firefox

[nambuso-TT]

Which browser did you try?