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email support

Ask us about your TalkTalk email account and Webmail.

Tiscali and gmail

Satty1
Chatterbox
Private Message TalkTalk
Message 3 of 3

Emails from Gmail addresses are being blocked can u help

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2 REPLIES 2

Ady-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi all, We’re aware that some of our customers are having problems with their Tiscali email service. Tiscali customers are currently unable to receive emails from Gmail. Senders from Gmail are reporting getting the error message 'The MX host does not match any MX allowed by the STS policy'.

This issue only seems to be impacting email clients (outlook for example), customers using our webmail service aren’t reporting issues. 

Our team are working hard to get things back up and running, please check back here for updates.

 

Check the service status board for updates.

 

Ady

 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

@Satty1, I'm afraid there won't be a staff reply till after the weekend. 

 

But it is a known issue. 

Gliwmaeden2, a fellow customer.