Ask us about your TalkTalk email account and Webmail.
on 09-04-2024 03:35 PM
My Tiscali email address has been hacked and I cannot access it in order to change the password or receive the reset email. Please can you help me regain access to my account?
on 10-04-2024 07:57 AM
Hi cathybrett123, please send me a private message containing the affected email address, an alternate email address and a mobile number. I'll then be able to get your Password Reset Tool updated.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 09-04-2024 07:12 PM
Hi Cathy
I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.
Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):
Account holder name, TalkTalk home 'phone number (if not Data Only broadband)
Alternative mobile contact number. Full address with postcode (in the Location box)
Scroll down to Private notes to add the email address needing recovery
Check and Save changes
Select here: Update your profile
A TalkTalk Support member will reply to this thread and then Community Private Message you to confirm your customer account details and or details related to the original registration of the email address. Also requested will be the alternate email address and mobile number for password recovery Reset details.
When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the TalkTalk Mail sign in that you can access the mailbox.
For a compromised mailbox I'd always suggest scanning your email devices for viruses and malware before changing any password.
Use the new password to access via the TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages. Hackers set up or modify Filter rules to spy on your emails.
Let us know if you need more guidance.
Gondola Community Star 2017-2024
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