Tiscali email not receiving emails from g mail
on 09-11-2024 08:39 PM
Message 15 of 15
Like many others it seems, my wife and I (both have tiscali mail addresses) are not receiving mails from g mail. It started two days ago. This is causing us problems. Please resolve as a matter of urgency.
Thank you
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14 REPLIES 14
on 12-11-2024 09:26 AM
Message 1 of 15
Hello,
I'm glad to hear this. If there are any further issues then please just let us know.
Thanks
Michelle
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on 12-11-2024 09:18 AM
Message 2 of 15
Hi
We have now received a few test e mails sent today and in the last couple of days. Thanks. Still missing is the original mail that raised the issue but I guess it may just be lost. It is not an issue as it has been re-sent and received this morning.
There is one other mail (from a non gmail account) that we know we haven’t received but we’re checking if the sender made a spelling error. I’ll let you know if a problem remains.
Thanks very much for you help and for keeping in touch
Best regards
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on 12-11-2024 07:52 AM
Message 3 of 15
Morning,
How are you getting on?
Thanks
Michelle
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on 11-11-2024 12:41 PM
Message 4 of 15
Afternoon,
Great thank you. I'll check back in with you tomorrow.
Thanks
Michelle
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on 11-11-2024 11:13 AM
Message 5 of 15
Thanks. I will keep an eye on my inbox and advise one way or the other.
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on 11-11-2024 11:03 AM
Message 6 of 15
Hi,
Latest update: 10:53am 11th November 2024
Our engineers have fixed this issue and all impacted customers will start to see their email service working as it should. There may still be a delay in this as the email service fully resolves and we will continue to monitor this. We'd like to apologise for any inconvenience caused during this time.
Thanks
Michelle
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on 11-11-2024 09:56 AM
Message 7 of 15
No problem 🙂
Michelle
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on 11-11-2024 09:48 AM
Message 8 of 15
Thank you very much
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on 11-11-2024 09:47 AM
Message 9 of 15
Hi again,
Apologies, I've asked the team to confirm if there will be a delays with emails filtering through so I'll post back here as soon as they reply to me.
Michelle
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on 11-11-2024 09:41 AM
Message 10 of 15
Hello
i have just tried this again and the issue is not resolved
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on 11-11-2024 09:18 AM
Message 11 of 15
I've just been notified this issue should be resolved now.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 11-11-2024 09:07 AM
Message 12 of 15
Hi all, We’re aware that some of our customers are having problems with their Tiscali email service. Tiscali customers are currently unable to receive emails from Gmail. Senders from Gmail are reporting getting the error message 'The MX host does not match any MX allowed by the STS policy'.
This issue only seems to be impacting email clients (outlook for example), customers using our webmail service aren’t reporting issues.
Our team are working hard to get things back up and running, please check back here for updates.
Check the service status board for updates.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 10-11-2024 08:19 AM
Message 13 of 15
Please return to the message board, @Mahler, and click on start a topic as a fresh thread will impress upon Talktalk the true numbers of people affected.
Gliwmaeden2, a fellow customer.
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on 10-11-2024 04:48 AM
Message 14 of 15
I have not received emails from gmail addresses for the past two days. This is extremely inconvenient. Can it please be rectified as soon as possible?
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