Tiscali email not receiving emails from g mail

[Hazelnut07]

Like many others it seems, my wife and I (both have tiscali mail addresses) are not receiving mails from g mail. It started two days ago.   This is causing us problems.  Please resolve as a matter of urgency. 

Thank you

[Michelle-TalkTalk]

Hello,

I'm glad to hear this. If there are any further issues then please just let us know.

Thanks

Michelle

[Hazelnut07]

Hi

We have now received a few test e mails sent today and in the last couple of days.  Thanks.  Still missing is the original mail that raised the issue but I guess it may just be lost.  It is not an issue as it has been re-sent and received this morning. 
There is one other mail (from a non gmail account) that we know we haven’t received but we’re checking if the sender made a spelling error.  I’ll  let you know if a problem remains.

Thanks very much for you help and for keeping in touch

Best regards 

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

Michelle

[Michelle-TalkTalk]

Afternoon,

Great thank you. I'll check back in with you tomorrow.

Thanks

Michelle

[Hazelnut07]

Thanks.  I will keep an eye on my inbox and advise one way or the other. 

[Michelle-TalkTalk]

Hi,

Latest update: 10:53am 11th November 2024

Our engineers have fixed this issue and all impacted customers will start to see their email service working as it should. There may still be a delay in this as the email service fully resolves and we will continue to monitor this. We'd like to apologise for any inconvenience caused during this time. 

Thanks

Michelle

[Michelle-TalkTalk]

No problem 🙂

Michelle

[Hazelnut07]

Thank you very much

[Michelle-TalkTalk]

Hi again,

Apologies, I've asked the team to confirm if there will be a delays with emails filtering through so I'll post back here as soon as they reply to me.

Michelle

[Hazelnut07]

Hello

i have just tried this again and the issue is not resolved 

[Ady-TalkTalk]

I've just been notified this issue should be resolved now. 

Ady

[Ady-TalkTalk]

Hi all, We’re aware that some of our customers are having problems with their Tiscali email service. Tiscali customers are currently unable to receive emails from Gmail. Senders from Gmail are reporting getting the error message 'The MX host does not match any MX allowed by the STS policy'.

This issue only seems to be impacting email clients (outlook for example), customers using our webmail service aren’t reporting issues. 

Our team are working hard to get things back up and running, please check back here for updates.

Check the service status board for updates.

Ady

[Gliwmaeden2]

Please return to the message board, @Mahler, and click on start a topic as a fresh thread will impress upon Talktalk the true numbers of people affected. 

[Mahler]

I have not received emails from gmail addresses for the past two days.  This is extremely inconvenient.  Can it please be rectified as soon as possible?