Tiscali emails being blocked by Hotmail.co.uk accounts..

[oldtimer1]

My Tiscali emails are being blocked by Hotmail.co.uk accounts. What is going on??

[Ady-TalkTalk]

Hi oldtimer1, email doesn't fall under the compensation umbrella. You could make a complaint to the CEO team to see if there's anything they can do to help you. 

Ady

[oldtimer1]

Hi Again Ady

Is there any update and when is situation going to be resolved as i am paying for a service which is not delivering!!

If i cannot use my Tiscali emails to communicate with Hotmail accounts then how do i apply for a refund / compensation.

Thanks

Oldtimer1

[Ady-TalkTalk]

I'm running some more tests and will update you as soon as possible.

Ady

[Ady-TalkTalk]

Please send me both the sending and receiving mail addresses in a personal message and I'll see what I can find out for you.

Ady

[oldtimer1]

Hi Ady 

This is the message i get when sending from my Tiscali accounts to a Hotmail Account.

Your message did not reach some or all of the intended recipients.

      Subject:     XXXXX

      Sent:  17/12/2024 10:51

      The following recipient(s) cannot be reached:

      xxxxxxxx@hotmail.co.uk on 17/12/2024 10:51

      None of your email accounts could send to this recipient.

[Ady-TalkTalk]

I've had nothing from them. Are you getting a DMARC message when the emails are bounced?

Ady

[oldtimer1]

Hi Ady  Any news from your email team on my problem.

Thanks

Oldtimer1

[Ady-TalkTalk]

Hi oldtimer1, its likely to be due to spam from the TalkTalk domain if Hotmail are rejecting the emails. I'm not getting any contact with our email team at the moment. As soon as I do I'll post back to let you know what they say. 

Ady