Tiscali emails going to recipients junk folder

[Malco2]

Ongoing issue with emails from tiscali account going into recipient junk folder

[amahle-TT]

Thank you @fr8ys.

[fr8ys]

It's been 3 months since I reported this to the Forum Manager and I have been chasing on a regular basis.

As it's intermittent and not affecting all users it's proving difficult to pin down, but I'm told TalkTalk are working closely with Microsoft and Google, as it's affecting them in the main.

[Malco2]

This problem is still not resolved - are Talk Talk doing anything about emails going into junk folders - it is ywo weeks since I brought this up and nothing has changed!!

[siphosethu-TT]

You are most welcome.

[Malco2]

Thanks but I just would just like the problem sorting out please

[siphosethu-TT]

Understand, If you wish to log a complaint about this please use the link below. Thanks

Raising a complaint

[Malco2]

How am I supposed to communicate to them if I only have their email address and any instructions to them are going into their junk folder? You are assuming everyone checks thier junk folders for messages - they dont!

[siphosethu-TT]

I understand, that's exactly the reason I've asked you ask them to whitelist your email which will help direct them to their inbox. Thanks

[Malco2]

The problem is with emails I am sending from my tiscali account not those I am receiving - emails I am sending are going into the junk folders of recipients accounts

[siphosethu-TT]

Here's a link on the process.

Using TalkTalk Webmail

[siphosethu-TT]

You can do that if you have any emails going to your spam folders, they can just simply whitelist emails as @Mandisa-TT suggested. Thanks

[Malco2]

Not sure what "please create filter rules for now to redirect your emails to the correct folder" means as I have no control over the recipients email client and even if I could forward this information it would go intotheir junk folder

[siphosethu-TT]

Hi there @Malco2, I'm really sorry about the inconvenience that this must be causing you. Please note that this is still being looked into, please create filter rules for now to redirect your emails to the correct folders okay.

[Malco2]

Obviously Talk Talk do not think this is a serious problem as emails still going into junk folders. There is no point in having an email account where messages are not received and unless Talk Talk resolve this in the next few days I will be looking to cancel and go to a different provider 

[Philile-TT]

@fr8ys thank you. 

[fr8ys]

As this is an ongoing issue, I raised it again with the forum manager who has confirmed it's an ongoing investigation but as it's not affecting all users it's difficult to pin down the cause.

In the meantime the advice from @Mandisa-TT is all that can be suggested to mitigate this issue, but it's difficult for you to know just who is not receiving your mails.

[Mandisa-TT]

Hi @Malco2 Thank you for reaching out about the issue with your Tiscali emails landing in recipients' junk folders. This can be quite frustrating. Ask Recipients to Whitelist: Encourage your recipients to add your Tiscali email address to their contacts or whitelist it to ensure future emails land in their inbox.