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Tiscali not receiving from Roundcube Webmail

GWEDWA
Participant
Private Message TalkTalk

Tuesday - last edited Tuesday by

Private Message TalkTalk

Message 27 of 27

Hi Support Community

 

Messages sent from  to *redacted to remove personal details* are not being delivered, and not in Junk Mail, even though Roundcube says "sent successfully" e.g a test message sent at 16:49 today.

The Roundcube Agent claims that all is OK at their end.

 

Regards

 

Gruff Edwards

Labels:
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26 REPLIES 26

Thabile-TT
Support Team
Staff
Private Message
In response to GWEDWA

Wednesday

Message 21 of 27

I need to know what device are you using when accessing your email?

 

Personal Computer

Laptop

Smartphone

Tablets

Gaming consoles

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GWEDWA
Participant
Private Message TalkTalk
In response to Thabile-TT

Wednesday

Message 22 of 27

Yes

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Thabile-TT
Support Team
Staff
Private Message
In response to GWEDWA

Wednesday

Message 23 of 27

Can you access your home internet?

0 Likes

Thabile-TT
Support Team
Staff
Private Message
In response to GWEDWA

Wednesday

Message 24 of 27

Thank you for responding, we need to complete checks for you. 

0 Likes

GWEDWA
Participant
Private Message TalkTalk

Wednesday

Message 25 of 27

Many thanks. See my post "not in Junk Mail"

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Thabile-TT
Support Team
Staff
Private Message

Wednesday

Message 26 of 27

Hi there @GWEDWA I'm sorry that you are experiencing an email issue can you please check in your spam folder because sometimes the emails end up on this folder?

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