Tiscali not receiving from Roundcube Webmail

[GWEDWA]

Hi Support Community

Messages sent from  to *redacted to remove personal details* are not being delivered, and not in Junk Mail, even though Roundcube says "sent successfully" e.g a test message sent at 16:49 today.

The Roundcube Agent claims that all is OK at their end.

Regards

Gruff Edwards

[Thabile-TT]

I need to know what device are you using when accessing your email?

Personal Computer

Laptop

Smartphone

Tablets

Gaming consoles

[GWEDWA]

Yes

[Thabile-TT]

Can you access your home internet?

[Thabile-TT]

Thank you for responding, we need to complete checks for you. 

[GWEDWA]

Many thanks. See my post "not in Junk Mail"

[Thabile-TT]

Hi there @GWEDWA I'm sorry that you are experiencing an email issue can you please check in your spam folder because sometimes the emails end up on this folder?