on 23-07-2021 09:50 AM
2 days ago I stopped receiving email (iphone and laptop) and got a message "Cannot Get Mail - No Password Provided for TalkTalk".
Nothing has changed on my side, but even so, I tried re-entering passwords and checking settings - same message. Also tried deleting the email account and setting up again from scratch - same result.
I really do not think this is an issue on my end, but with you server.
on 28-07-2021 01:15 PM
Just one of those it shouldn't happen issues that won't be happening again.
Thanks for letting us know it's working for you.
on 28-07-2021 12:50 PM
Yes, it is! Thanks very much for helping to get it resolved. Strange that it suddenly happened in the first place, but glad it's sorted now!
Is there anything I can do on my side to stop it occurring again?
All the best!
on 28-07-2021 11:52 AM
Hi petelovett, I'm informed that the problem has been fixed. You should be collecting mail with a client again.
on 28-07-2021 10:48 AM
on 27-07-2021 12:50 PM
Hi @liveinhope you already have your own topic. Click this link and scroll down to read your posts. https://community.talktalk.co.uk/t5/Email/Email-on-iphone-error-message-no-password-provided/td-p/27...
on 27-07-2021 08:22 AM
Hi liveinhope, please start a new topic. We need the details of each customer affected so that we can make sure you're part of the fix.
on 27-07-2021 08:20 AM
Hi Pete, thanks for the information. The team are investigating this to identify the cause and then to get the fix in place for you. Hopefully, there won't be too long to wait for the fix.
on 26-07-2021 02:31 PM
Hi petelovett, please add your landline number to your community profile so that we can add you to the list once we've confirmed that your email is added to your account.
on 26-07-2021 08:10 AM
Thanks Gondola - that is really odd why it should just switch like that though?
I have updated my profile so they can contact me. I'll wait for them to make contact and, hopefully resolve.
on 24-07-2021 02:30 PM
I believe your mailbox is, for some reason, restricted to webmail only access. I've alerted TalkTalk Mail Support for you. They'll reply here next week and raise a fault ticket for investigation.
Prepare for TalkTalk Mail Support by including in your Community Profile:
Select here: Update your profile
on 24-07-2021 02:22 PM
Thanks for responding. Yes, I am a current TalkTalk customer. email domain is @talktalk.net
I am particular about my password (work in Cyber Security) so it isn't a weak or easy/silly one! 😉
It shouldn't have been restricted to webmail only. I can access Webmail ok by the way. It was working fine up until mid day on Wednesday 21st July....then suddenly I cannot download anything?
on 23-07-2021 11:02 PM
on 23-07-2021 02:16 PM
What's the email domain; just the part after the @ symbol?
A weak, potentially compromised, password can cause email client access issues but still allow you access via an Internet browser and webmail. Not using the recommended email client settings can present problems with collecting mail messages.
If you're not a TalkTalk Consumer (home broadband) customer your mailbox may get restricted to webmail only access unless you've subscribed to TalkTalk Mail Plus to retain the use of a TalkTalk Mail email address.
If you have a mail message from TalkTalk about restriction or deletion of your TalkTalk managed email address and mailbox then add your TalkTalk mailbox address to a TalkTalk Consumer home broadband or MailPlus MyAccount to avoid deletion after 180 days. After 60 days the mailbox is restricted to webmail only access. Here's the advice article on managing your email in MyAccount.
Select here: Sign in to TalkTalk Mail
Enter your email address and password, select Sign in.
This is to check the password is working for the TalkTalk Mail webmail sign in and to give you access to your mailbox while we help with your email client access.