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email support

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Unable to add account to MS Outlook

SarahHillman
First Timer
Private Message TalkTalk

on ‎19-07-2024 09:44 PM

Message 3 of 3

We are able to logon to email in Outlook 365 (latest version). I have now tried on 3 different machines (Windows 11, Windows 10, Mac OS Sonoma). Regardless of IMAP configurations it is not allowing the account. 

 

Password Strength is maybe not compliant (11 characters alpha numeric with a symbol). Otherwise, is an MFA required along with an application password? Please advise.

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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎23-07-2024 02:19 PM

Message 1 of 3

Hi Sarah,

 

Do you get an error message when you try to add the account?

Chris

Chris, Community Team 

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SarahHillman
First Timer
Private Message TalkTalk

on ‎19-07-2024 09:45 PM

Message 2 of 3

I see no option for application password. Is this only applicable with MFA enabled? (this was the case with gmail).

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