Ask us about your TalkTalk email account and Webmail.
on 26-02-2023 01:16 PM - last edited on 27-02-2023 08:22 PM by Gondola
I have the same issue and can only access email on webmail. I have changed the settings on my phone email app as requested by Talktalk. How do we go about getting email support to restore full access?
on 01-03-2023 11:36 AM
Hi auoy22, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 27-02-2023 08:25 PM
Spot on perfect.
The Samsung mail app is the latest and secure mail settings are good so I've requested that full access is restored for the email address mailbox in your Community profile, Personal information, Private notes.
TalkTalk Support will respond here and access returned within a couple of days after that. Until then use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.
Gondola Community Star 2017-2024
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on 27-02-2023 07:37 PM
Hi Gondola,
thank you for your reply. I've attached screen shots taken from my phone (Samsung Galaxy A52 5G) on OS Android version 13. The email app is the Samsung supplied app version 6.1.75.0, which is apparently the latest.
Cheers
John
26-02-2023 01:30 PM - edited 27-02-2023 08:23 PM
If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.
TalkTalk Mail webmail is secure by design using an up to date Internet browser.
Select here: Sign in to TalkTalk Mail
Enter your full TalkTalk Mail email address and password, select Sign in.
You will be able to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.
Phone details? Any other methods of accessing the mailbox?
For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.
When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.
Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):
Email account holder name
Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number
Check and Save changes
Select here: Update your profile
The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.
Select here:
TalkTalk Mail Support
TalkTalk Mail help
Using TalkTalk Mail
Email settings and device setup guides for TalkTalk Mail
Gondola Community Star 2017-2024
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