Unable to send email on iPhone or iPad

[ParvH]

Hi there

As of today on my iPhone/ipad I can receive emails but unable to send out. Can someone help?

thanks.

[Ady-TalkTalk]

There are lots of causes for not being able to send. Currently I have 4 open bulk incidents all for no sending and all different causes. 

One of those is for tinyworld. 

Ady

[ParvH]

Hi Ady, never once  did she mention turning off mail filter. How would i do that. Note also its my laptop, ipad and iphone i.e the same as others so can't see how that would be just relevant to me. As stated before I can receive emails ok but just can't send

Thanks

[Ady-TalkTalk]

Ok so she did nothing to fix it. Try turning off the mail filter and see if it works.

Ady

[ParvH]

Nothing really - she just escallated it!

[Ady-TalkTalk]

What did RoseMarie do to get this fixed for you? 

Ady

[ParvH]

Hi Ady,

same issue again and others are posting the same issue elsewhere. Sounds like a server issue. Any way of understanding what exactly is going on and what talktalk are doing to resolve the server issue?

thanks

Parv

[Ady-TalkTalk]

Excellent news. 

Ady

[ParvH]

Hi Ady,
Thanks for your response!

I was going to ask how i would do that however having spend over 2 hours withyour colleague rosemarie on the chat app she ecalated to level 2 support and with 15 minutes the issue seems to have resolved itself. Looks like it might have been a server issue at talktalk end. In any case now that it has been resolved i guess i don't need to do anything? How do i check if i have a mail filter in place?

regards

Parv

[Ady-TalkTalk]

Hi ParvH, you've got a mail filter in place that includes your own email address. This is what's causing the problem. You need to edit the mail filter to remove your mail address. 

Ady