Unable to send emails with my talktalk email addresses

[peggoty]

Like a lot of other people, I find that I am unable to send emails using my talktalk email addresses, despite being a broadband customer.  I've added the relevant email addresses to my profile, and hope that this is sufficient.  My account number is XXXXXX.

A very frustrated, and long standing (back to Tiscali days with various different contracts) Talktalk customer.

[kanya-TT]

You most welcome!. Remember, you can always come to us should you need any assistance. 

Take care and good bye.

Kanya

[peggoty]

Thanks!

[kanya-TT]

Thank you very much we have raised an escalation on your behalf. Please note the request will be completed within the next 48 hours of the working days. 

Kanya

[peggoty]

Hi Kanya,

In answer to your three questions -

1) No (not to my current Broadband account, only one on 17th July to email account attached to my previous contract with you)

2)No sign up option

3)Unable to send emails from any of my email addresses

Regards.

[kanya-TT]

Thank you @Gliwmaeden2 , please @peggoty use the private note section in your profile for any account sensitive information. 

Kanya

[Gliwmaeden2]

@kanya-TT, I have removed @peggoty's account number from public display. It has been visible for two working days on the public forum. 

@peggoty, please never post details specific to your account number or personal information in the public thread.

[kanya-TT]

Okay no problem, I will need to raise an escalation on your behalf but can you answer the following questions first: 

1. Did you receive any communication from us about your email account being migrated to Everymail? * Yes No
2. Is the sign-up option available when you log in to your email account? * Yes No
3. Are you experiencing any feature restrictions (e.g., unable to send an email) in your email account?

Kanya

[peggoty]

Hi kanya, , i can confirm that an escalation has not been raised on my behalf concerning signing up to Everyman.  

I have never used talktalkmail, although I use three email addresses ilisted on my profile as requested, and had one message in July concerning Everymail and assumed it was ot relevant.  Silly me.

Look forward to having my access to sending emails very soon.  Thanks

[kanya-TT]

Hey there, @peggoty. We aware of this ongoing isssue particulary on our active broadband customers. We are working to resoter emails and progress has been made. We may need to understand if an escalation was ever raised on your behalf concerning receiving comms incorrectly about signing up to Everymail?

Kanya