Which box for you have do we can give correct advice.
Just to correct your view, TalkTalk are not responsible for any of the apps. The owner is the provider such as Prime, BBC etc. The TalkTalk box is only a means of delivering these apps to the apps customers.
Having said that, there are things that can be tried to rectify non working apps, but in the case of some apps and older YouView boxes the latest version of some apps will not work as the software on the old boxes can't run the apps.
Please see the pinned post at the top of the TV forum, here for more details
https://community.talktalk.co.uk/t5/TV/ITVX-and-TalkTalk-YouView-boxes/td-p/3010612
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
