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TV Support

For help with your TalkTalk TV box, channels and apps.

Lost my 5 app

Andrea14s
First Timer
Private Message TalkTalk

on ‎06-04-2026 08:40 PM

Message 5 of 5

Help 

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4 REPLIES 4

fr8ys
Community Star
Private Message TalkTalk
In response to Jaxx1

on ‎26-05-2026 06:49 PM

Message 1 of 5

Good to know @Jaxx1 . Pleased it worked.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Jaxx1
Team Player
Private Message TalkTalk

on ‎26-05-2026 06:09 PM

Message 2 of 5

This happened to me a few days ago.  5 App disappeared overnight.  I have a TalkTalk TV 4K Box.  I read the reply to your post and turned my box off and unplugged it overnight.  The next day the 5 App was back as normal and I have been watching it fine since then.  Thanks.

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fr8ys
Community Star
Private Message TalkTalk

on ‎06-04-2026 10:52 PM

Message 3 of 5

if you have the TV Hub or 4k box this is known to happen.

 

The reason is not clear, but it is suspected its due to a low signal on C5 which somehow triggers the app to disappear.

 

Try turning off the box for around 30 minutes, or maybe overnight from the mains and see if it reappears.

 

If not then you will need to do a factory reset, which will mean you will also have to sign into your apps again.

 

How to reset your box can be found here

 

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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ferguson
Community Star
Private Message TalkTalk

on ‎06-04-2026 08:48 PM

Message 4 of 5

A bit more information would help us to help you. On what device?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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