if you have the TV Hub or 4k box this is known to happen.
The reason is not clear, but it is suspected its due to a low signal on C5 which somehow triggers the app to disappear.
Try turning off the box for around 30 minutes, or maybe overnight from the mains and see if it reappears.
If not then you will need to do a factory reset, which will mean you will also have to sign into your apps again.
How to reset your box can be found here
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here:
How to contact TalkTalk Broadband - Help & Support.
