It will take a while to sort as there are many customers in the same position and the backroom staff are working through these.
If the person you spoke to or chatted with said they have passed it through for action, you will have to trust they have done so.
Staff here have no input in actually carrying out the procedure, and with the large numbers, it's probably not feasible to check.
Please see here for information on what has been happening on line. It may be worth your completing this in case you need to come back in a few weeks time.
https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email...
Please post back once you have completed the required information so support staff can action for you.
Thank you
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
