Unable to set up my existing talktalk email address on Ipad etc

[DavidIson]

Since the 31/01/23 I have not been able to access my talktalk email account on any of my devices, Ipad, Iphone or outlook on my PC. I have deleted the account and tried to reinstall it. Despite following the settings information I am unable to set up the account again. In particulat I get a message saying ' no password entered for IMAP' where I had in fact entered one. I have spent 1.5 hours discussing this issue with talktalk technical customer service, but go round in circles.

One point - Is my email password that I use for webmail access the same one I should use when setting up an account on these other devices ?

[Gondola]

DavidIson has posted two more topics, merged together, so this topic to which he never replied is now closed and the remaining new topic is awaiting his reply.

[Ady-TalkTalk]

Hi DavidIson, are you still in need of help?

Ady

[Gondola]

Please sign in to Community to reply to this topic. We don't know if you've positively identified the device / email software that got your mailbox restricted to webmail only access or if you have got secure settings and secure software ready to access your mailbox.

So, just a heads up that further connections made insecurely to your mailbox may result in the mailbox having device access permanently switched off or not being able to send mail other than via webmail.

[Gondola]

The password for webmail is the exact same password for use in email software and apps. But the key point is one or more of those apps have been detected as connecting to your mailbox using insecure settings so we are here to help you identify the culprit(s).

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services, passwords will then re-authenticate, so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

You mentioned iPhone iPad and Outlook on PC. What iOS are the i-devices running; what OS is the PC running and what version of Outlook?

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Email account holder name

 Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

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