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email support

Ask us about your TalkTalk email account and Webmail.

Where has email gone?

WhyTalkTalkjustWhy
First Timer
Private Message TalkTalk

on ‎02-09-2025 08:39 AM

Message 10 of 10

Nice shiny new web page, just missing email, the only thing I use it for! Is this some daft attempt to get more traffic through more pages or is it a really poorly thought out redesign?

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9 REPLIES 9

nomfezeko-TT
Support Team
Staff
Private Message
In response to WhyTalkTalkjustWhy

on ‎02-09-2025 11:21 AM

Message 1 of 10

Apologies for that @WhyTalkTalkjustWhy , you can just use this link in the meantime while we investigate why this has happened: https://apps.talktalk.co.uk/appsuite/? 

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fr8ys
Community Star
Private Message TalkTalk
In response to WhyTalkTalkjustWhy

on ‎02-09-2025 11:17 AM

Message 2 of 10

Taking a leap here in how your work works, but if you have a storage for documents that is specific to your work profile maybe set up a file in word and / or other applications you use so once an application you are using us open you open a document that only contains the link which acts as a shortcut?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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WhyTalkTalkjustWhy
First Timer
Private Message TalkTalk
In response to fr8ys

‎02-09-2025 11:11 AM - edited ‎02-09-2025 11:12 AM

Message 3 of 10

Thanks for the suggestion. Unfortunately, I use webmail because I use multiple work laptops at multiple locations and we run a pretty high level of security that doesn't allow bookmarks for non-validated sites. 

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fr8ys
Community Star
Private Message TalkTalk

on ‎02-09-2025 11:03 AM

Message 4 of 10

I'd suggest adding a bookmark to email login once on the page I linked to.

 

https://apps.talktalk.co.uk/appsuite/?_gl=1*1dq84s7*_gcl_au*MjE1OTY0NDg3LjE3NTE0NTcxMDguMjQzMDY3NDM0....

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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WhyTalkTalkjustWhy
First Timer
Private Message TalkTalk
In response to nomfezeko-TT

on ‎02-09-2025 10:57 AM

Message 5 of 10

What changes to the email service? I haven't received any notification of changes, surely, the most basic of customer service would advise customers of upcoming changes?

Equally, it doesn't really explain why TalkTalk decided to remove the nice, simple link to the email sign-in. Are we really expected to scroll down pages of nonsense to get to the link at the bottom? I'm all for improving products, but this is a clear step in the opposite direction.

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nomfezeko-TT
Support Team
Staff
Private Message
In response to WhyTalkTalkjustWhy

on ‎02-09-2025 10:44 AM

Message 6 of 10

Hi there. I understand your concern regarding the missing webmail link on the TalkTalk website. This might be removed due to recent changes with the email service. If you need further assistance or have specific questions about this, please let me know, and I'll be happy to help. 

 

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WhyTalkTalkjustWhy
First Timer
Private Message TalkTalk
In response to sabelo-TT

on ‎02-09-2025 09:15 AM

Message 7 of 10

The link to webmail has gone from the top right side of the main webpage https://www.talktalk.co.uk/ 

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fr8ys
Community Star
Private Message TalkTalk

on ‎02-09-2025 08:44 AM

Message 8 of 10

Not that I use it much but I use this link and shortcut from the forum.

 

https://apps.talktalk.co.uk/appsuite/?_gl=1*100kyl*_gcl_au*MTYzMTQ1MDA1LjE3NTYzMDA0MDU.*_ga*MTAxMDkw....

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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sabelo-TT
Support Team
Staff
Private Message

on ‎02-09-2025 08:42 AM

Message 9 of 10

Hello there @WhyTalkTalkjustWhy, just to double check, is this with regards to the changes to our Webmail home page? 

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