Wifi Dropping

[BillyBrown]

Hi. My signal has been dropping for months. Huawei HG633 router. Fibre 65. I contacted tech support who told me to switch my phone off and back on, but didn't seem to understand that it was happening in all devices. I then called the UK number, was told to press reset button, and monitor. Nothing has changed and the signal continues to drop even though tech advised strong signal to router. Totally deflated, but stilll looking for a solution. Could the router be on its way out?

[Debbie-TalkTalk]

Hi @BillyBrown 

Have you received the replacement router?

[Debbie-TalkTalk]

Hi @BillyBrown 

Thanks for updating your Community Profile.

I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie

[BillyBrown]

My talktalk phone number is on my profile, as well as a mobile contact number. I have tried the reset button. I have tried unplugging for more than 20 minutes, on several occasions. I have moved the router into a new position. There is nothing blocking it. I am using the same devices as I used before I had wifi dropout issues. I have been advised,  by tech support, that the signal to my home is strong. I have checked and rechecked all cables and connections. The dropout has become more frequent over the last few weeks. All devices have been checked and are working normally until wifi drops. I believe I have exhausted all the potential fixes, and believe that the router may be the problem. 

[Michelle-TalkTalk]

Hi Billy,

I'm really sorry for the delay in getting back to you.

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[fr8ys]

It's possible. Did you reset the router using the pinhole reset? If not it might be worth a try, but it will reset your user name and password to the original factory settings, so if you changed these, you will need to log into the computer and change them again.

You are in the staff's queue for a response but they are not back until Monday, but if the matter persists they will be able to help you.

Please let us know how you get on.

For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you