Wifi Dropping

[BillyBrown]

Hi. My signal has been dropping for months. Huawei HG633 router. Fibre 65. I contacted tech support who told me to switch my phone off and back on, but didn't seem to understand that it was happening in all devices. I then called the UK number, was told to press reset button, and monitor. Nothing has changed and the signal continues to drop even though tech advised strong signal to router. Totally deflated, but stilll looking for a solution. Could the router be on its way out?

[fr8ys]

It's possible. Did you reset the router using the pinhole reset? If not it might be worth a try, but it will reset your user name and password to the original factory settings, so if you changed these, you will need to log into the computer and change them again.

You are in the staff's queue for a response but they are not back until Monday, but if the matter persists they will be able to help you.

Please let us know how you get on.

For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you