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email support

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can't access emails on phone

Catherine24
First Timer
Private Message
Message 2 of 2

I get 'User is deactivated AUTHORIZATION-0001' message on phone when I try to sign in. I can still access my emails on my laptop. I understand that my mailbox has just been migrated to a new mail platform. Following the advice seen here, I have deleted the old Bookmark and tried sign in to Talk Talk Mail, but the link leads to nowhere. Then tried to log in to both https://apps.talktalk.co.uk/appsuite/  and https://apps-legacy.talktalk.co.uk/appsuite/ but neither link leads anywhere. Can you help?

 

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Gondola
Community Star
Private Message TalkTalk
Message 1 of 2

An incident is being worked on that you can view on the  My Connection dashboard - scroll down to the service status reports page. 

 

When that incident is resolved you should be able to sign in.

 

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address, select Continue and enter the password, select Sign in.

 

Delete the legacy-apps bookmark as the mailbox is no longer on the former mail platform.

GondolaCommunity Star 2017-2024

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