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email support

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disconnecting my outdated mailbox

JillT3
First Timer
Private Message TalkTalk
Message 3 of 3

Had an email supposedly from TalkTalk admin saying they were disconnecting my outdated mailbox accounts. Had to click a link to confirm email is still active which took me to a Dropbox account set-up page. Is this genuine ?

0 Likes
2 REPLIES 2

Ady-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

No it's a scam. You need to change the mailbox password for a new never before used password and you should limit the damage.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

No.

 

You'll need to run an antivirus  / malware check, @JillT3 and change your email password. 

Gliwmaeden2, a fellow customer.