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email support

Ask us about your TalkTalk email account and Webmail.

disconnecting my outdated mailbox

JillT3
First Timer
Private Message TalkTalk

on ‎21-01-2025 09:23 PM

Message 3 of 3

Had an email supposedly from TalkTalk admin saying they were disconnecting my outdated mailbox accounts. Had to click a link to confirm email is still active which took me to a Dropbox account set-up page. Is this genuine ?

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2 REPLIES 2

Ady-TalkTalk
Support Team
Staff
Private Message

on ‎22-01-2025 01:55 PM

Message 1 of 3

No it's a scam. You need to change the mailbox password for a new never before used password and you should limit the damage.

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎21-01-2025 09:32 PM

Message 2 of 3

No.

 

You'll need to run an antivirus  / malware check, @JillT3 and change your email password. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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